RETURNS AND REFUNDS
Justshmily.com is an on-demand printing website, all products are unique and made to order.
Returning and exchanging goods are not accepted by any of these reason: choosing wrong size, colors, quantity by mistakes. Once an order has been sent to production, it will be sent to the manufacturer and you can no longer edit any details or cancel the order.
If the shipment details are incorrect causing loss or damage to goods, we are also not responsible and will not offer replacement or refund. Therefore, please fill & double check the order information carefully. After 8 hours of successfully placing the order, your order cannot be modified or refunded.
However, in case of any problem happened such as manufacturing errors, printing issues and similar issues, we can offer a free replacement order. Please contact us via email at [email protected] with all necessary information and proof of image of the defective product within 7 days of receipt of goods. We will do everything possible to remedy the situation and provide the most suitable solution for you, depending on whether the replacement or refund is eligible. If eligible, you will be responsible for paying your shipping costs to return your item to 201/2A Thanh Hoa B, An Thanh, Thuan An, Binh Duong, Vietnam, 590000.
We cannot accept customers’ returns or exchanges if any product has been washed, worn, or over 10 days from the date your package is delivered.
From: Justshmily Team